Software · Field service management
Field Service Management
Schedule jobs, guide technicians, and close work orders from the field.
- Drag-and-drop scheduling
- Offline mobile app
- Photos, checklists, and signatures
What it does
When jobs are planned on whiteboards and reported on paper, the office can't see what's happening and invoices go out late. Field Service Management puts the schedule, the job details, and the completed report in one place, from the moment a job is booked to the moment it's signed off.
Who it's for
Equipment service and maintenance
Planned maintenance visits and breakdown call-outs for machines and installations.
Installation teams
Multi-day installation jobs with photos and handover sign-off.
Facilities management
Recurring inspections and repairs across many sites.
Features
Scheduling board
Assign and move jobs by technician, skill, and area on a drag-and-drop calendar.
Technician app
Job details, directions, and history on Android and iOS, and it keeps working offline.
Digital checklists
Inspection and service checklists with photos, readings, and customer signatures.
Parts used
Record parts used on each job and keep van stock up to date.
Job reports
A completed report is generated automatically and can be emailed to the customer.
Live status
See which jobs are scheduled, in progress, or done, without phoning technicians.
Specifications
- Access
- Web app for the office; Android and iOS apps for technicians
- Deployment
- Cloud-hosted or on your own servers
- Offline
- Technicians can view and complete jobs without a connection
- Location
- Optional job check-in location, with technician consent
- Integrations
- REST API and webhooks
- Data
- Export jobs and reports as PDF, CSV, or Excel
Works with
- Accounting and invoicing software
- CRM systems
- Inventory Management
- Calendar apps
- Maps and navigation
Need it tailored?
We can adapt Field Service Management to your process through these services:
FAQ
Common questions
What happens when a technician has no signal?
Can we use our own checklists?
Does it connect to stock?
Related products
Inventory & warehouse
Inventory Management
Know what you have, where it is, and what to reorder.
- Live stock across locations
- Barcode and QR scanning
- Reorder alerts and purchase orders
HR and attendance
HR & Attendance
Staff records, shifts, leave, and attendance without the spreadsheets.
- Shifts and leave in one place
- Card terminal and mobile check-in
- Payroll-ready timesheets