Software · Customer support
Helpdesk
Every customer question in one inbox, answered faster.
- Shared inbox for every channel
- AI-suggested replies
- Knowledge base and reports
What it does
Support requests scattered across personal inboxes get lost, and customers end up asking twice. Helpdesk collects them in one place, routes each to the right person, and suggests answers drawn from your own help articles, so agents spend their time on the questions that need them.
Who it's for
E-commerce support
Order, delivery, and returns questions, linked to the customer's orders.
B2B customer service
Account-based support with shared history for each customer company.
Internal IT and HR helpdesks
Employee requests with approvals and a self-service knowledge base.
Features
Shared inbox
Email, web forms, and chat arrive as tickets with the full conversation history.
Assignment rules
Route tickets by topic, customer, or language, and balance work across the team.
AI-suggested replies
Draft answers based on your knowledge base. Agents always review before sending.
Knowledge base
Publish help articles for customers and internal notes for agents.
Response targets
Set target response times and see which tickets are close to missing them.
Reports
Volumes, response times, and common topics, by team and channel.
Specifications
- Access
- Web app for agents; embeddable help widget for your website
- Channels
- Email, web form, and website chat
- AI
- Optional; suggestions only, never sent without an agent
- Deployment
- Cloud-hosted or on your own servers
- Integrations
- REST API and webhooks
- Data
- Export tickets and reports as CSV
Works with
- Email providers
- CRM systems
- E-commerce platforms
- Chat on your website
- Single sign-on
Need it tailored?
We can adapt Helpdesk to your process through these services:
FAQ
Common questions
Does the AI reply to customers by itself?
Can we keep our support email address?
Where is our data stored?
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